There are three payment options available for your retreat program at Mountain Waters. We accept Paypal payments online through our website registration system. Mastercard or Visa can be processed via our toll free number at 1-888-352-6081. We also accept cheques and money orders made out to Mountain Waters Retreats which can be sent to the following address:
Mountain Waters Retreats
2109 Svaboda road
Nelson, BC, Canada
Our packages are priced in Canadian dollars. For current exchange rates please follow the link to a currency converter.
Other than our couple’s packages, all of our program prices are quoted on a per person basis. The Harmonized Goods and Services Tax (HST) of 12% will be added to the quoted program price. The HST is partially refundable for our international guests and we provide a receipt and an official refund application form upon your departure.
Many of our programs include guided activities in nature. We require all our guests who are participating in outdoor activities to sign a waiver and Release of Liability form prior to their program. As some of these activities take place in remote locations without quick access to medical help, these activities may be hazardous and require acknowledgement of risk by our guests.
Reservations and Deposits
Reservations can be made by completing the Reservation Form online or by printing it out and sending it to the address above with a cheque or money order.
You can also call us toll free at 1-888-352-6081 and complete the reservation process by phone.
All of our packages and programs require a $400 deposit. Upon receipt of this deposit you will receive a confirmation of funds received. The deposit will confirm your reservation until 45 days prior to your package date, at which time the balance of funds is due. If we do not receive full payment by this date we reserve the right to give away your reserved spot. In the case of late bookings, full payment will be required upon registration.
Cancellations and refunds
If you must cancel your reservation for whatever reason three weeks or more in advance of your retreat start date, Mountain Waters will refund half of your total payment and apply the remainder, less a $75 administration fee, to any program of your choosing that we offer this year or next.
If you must cancel your reservation for whatever reason between 21 days and 10 days in advance of your retreat start date, Mountain Waters will retain the full amount of your payment, less a $75 administration fee, and apply it to any program of your choosing that we offer this year or next.
Cancellations within 10 days start of retreat programs receive no refund and no retreat credit, although your package may be transferred to another person of your choosing with a written letter of permission.
Should your package fail to attract minimum enrolment, Mountain Waters Retreats reserves the right to cancel the package and fully refund all funds received. Mountain Waters will offer participants the opportunity to apply these funds to a similar program offered this year or next. Please check with your airline about its cancellation policy. Mountain Waters is not responsible for travel reservations booked to attend cancelled programs.